Bill Swanson's full list of rules

• Learn to say, "I don't know." If used when appropriate, it will be often.
• It is easier to get into something than it is to get out of it.
• If you are not criticized, you may not be doing much.
• Look for what is missing. Many know how to improve what's there, but few can see what isn't there.
• Viewgraph rule: When something appears on a viewgraph (an overhead transparency), assume the world knows about it, and deal with it accordingly.
• Work for a boss with whom you are comfortable telling it like it is. Remember that you can't pick your relatives, but you can pick your boss.
• Constantly review developments to make sure that the actual benefits are what they are supposed to be. Avoid Newton's Law.
• However menial and trivial your early assignments may appear, give them your best efforts.
• Persistence or tenacity is the disposition to persevere in spite of difficulties, discouragement, or indifference. Don't be known as a good starter but a poor finisher.
• In completing a project, don't wait for others; go after them, and make sure it gets done.
• Confirm your instructions and the commitments of others in writing. Don't assume it will get done!
• Don't be timid; speak up. Express yourself, and promote your ideas.
• Practice shows that those who speak the most knowingly and confidently often end up with the assignment to get it done.
• Strive for brevity and clarity in oral and written reports.
• Be extremely careful of the accuracy of your statements.
• Don't overlook the fact that you are working for a boss. * Keep him or her informed. Avoid surprises! * Whatever the boss wants takes top priority.
• Promises, schedules, and estimates are important instruments in a well-ordered business. *You must make promises. Don't lean on the often-used phrase, "I can't estimate it because it depends upon many uncertain factors."
• Never direct a complaint to the top. A serious offense is to "cc" a person's boss.
• When dealing with outsiders, remember that you represent the company. Be careful of your commitments.
• Cultivate the habit of "boiling matters down" to the simplest terms. An elevator speech is the best way.
• Don't get excited in engineering emergencies. Keep your feet on the ground.
• Cultivate the habit of making quick, clean-cut decisions.
• When making decisions, the pros are much easier to deal with than the cons. Your boss wants to see the cons also.
• Don't ever lose your sense of humor.
• Have fun at what you do. It will reflect in your work. No one likes a grump except another grump.